If you just switched from your previous carrier to Sonic, or you've just received a replacement device, remember that your Wi-Fi network name has changed. Tip: Make sure you are looking for the right Wi-Fi name. The reboot process can take up to 5 minutes. To restart the RG, unplug the power cord for a full 30 seconds before plugging it back in and letting it boot back up.

If you can see the other Wi-Fi networks, but not your Sonic network, first restart both your device and the residential gateway ( RG or router).

If problems persist, we would strongly recommend contacting the manufacturer of the device.

If you have verified Wi-Fi is enabled and are still having problems, a great next step would be to restart the device.

On Windows computers, especially laptops, there usually isn’t a switch instead you’ll have a button on the keyboard to turn Wi-Fi On/Off. On most Apple computers and all smartphones, the Wi-Fi menu should say On/Off and have a little switch to toggle this.

If no networks are being displayed, make sure your Wi-Fi is turned on.

The first would be to swipe down from the top of the device's screen and select the Available Wi-Fi Networks option. There are two common methods to getting to the list of wireless networks. Mobile Devices: Mobile devices can vary depending on manufacturer. Once clicked, a list of available connections will pop up. Mac: The wireless icon will be in the top right hand corner and will look like a cone elongating upward and can be seen in the image below.

Once clicked on, a list of available connections will pop up. The symbol itself is 5 bars that grow taller from left to right and can be seen in the image below. Windows: On the bottom right hand corner should be the wireless icon. Can you see other Wi-Fi networks in your networks list?.Here are some steps that might help you diagnose and address wireless issues on your own. It is incredibly useful, but is also a bit more complex than connecting your computer with an Ethernet cord. Wireless has come a long way in the past decade. You can also check out our quick Wi-Fi troubleshooting video. If there are any problems, see the below steps to troubleshoot why the connection is failing.

Connecting your wireless device to the Wi-Fi network provided by your Sonic residential gateway is easy! See our Wireless Setup article for more information.

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